Refunds & Returns

Growkit Solutions provides creative, design, and strategic services ('Services') that are intangible and custom in nature. Because our work is bespoke — tailored specifically to each client — the concept of a 'return' does not apply in the traditional sense.

All project engagements are governed by these Refund & Returns Terms in conjunction with our Terms and Conditions and any executed project agreement.

All projects require a deposit (typically 50% of the total project fee) before work commences. This deposit is non-refundable once work has begun. The deposit covers the cost of initial discovery, research, strategy, and early design phases.

In the rare event that Growkit Solutions has not begun any work after receiving a deposit, clients may request a full refund of the deposit within 5 business days of payment.

For larger projects, payments may be structured around milestones. Once a milestone has been completed and payment made, that milestone payment is non-refundable, as it represents compensation for work already delivered.

If a dispute arises about the quality or completeness of a milestone deliverable, clients must raise it in writing within 7 business days of delivery. We will work in good faith to resolve the issue within the agreed revision rounds.

Clients may cancel a project by providing written notice. Upon cancellation, the client is responsible for payment of all work completed up to the cancellation date, including any time spent on strategy, research, concepts, and revisions.

If the cancellation occurs mid-phase, we will issue a final invoice for the pro-rated work completed. Any amounts already paid that exceed the pro-rated value of completed work may be eligible for a partial refund, at our discretion.

Deposits are non-refundable upon client-initiated cancellation after work has commenced.

In the event that Growkit Solutions cancels a project due to our own inability to deliver (force majeure, unforeseen capacity constraints, etc.), we will issue a full refund of any amounts paid for work not yet completed.

We reserve the right to terminate a project agreement due to client breach of contract, non-payment, or abusive conduct. In such cases, no refund will be issued for work already completed.

We are committed to resolving disputes fairly and promptly. Before initiating a chargeback with your payment provider, we ask that you contact us directly to allow us the opportunity to resolve the issue.

Chargebacks initiated without prior notice to Growkit Solutions may result in suspension of all ongoing work and services, and may incur a chargeback dispute fee of $150. We maintain detailed records of all work and communications and will dispute any chargeback we believe to be unjustified.

In accordance with Stripe's and PayPal's dispute processes, clients have 120 days from the transaction date to initiate a formal dispute through their payment provider.

We stand behind our work. If you are not satisfied with a deliverable, we will work diligently within the agreed revision rounds to address your concerns. Our goal is to deliver work that meets or exceeds your expectations.

If, after all contractual revisions have been exhausted, a fundamental disagreement remains about the direction of the project, we will discuss options including project restructuring or, in exceptional cases, a partial credit toward future services.

Once final digital deliverables (design files, brand assets, strategy documents, etc.) have been delivered and full payment received, no refunds will be issued. The intellectual property rights for those deliverables have been transferred to the client upon full payment.

If a deliverable cannot be opened, accessed, or is technically defective through no fault of the client, we will provide a corrected version at no charge within 5 business days of being notified.

Approved refunds are processed within 5–10 business days to the original payment method. For payments made via Stripe or PayPal, refunds appear on the original card or account. Processing times may vary based on your bank or card issuer.

Growkit Solutions does not charge any additional fees for processing eligible refunds.

To request a refund, please email customerservice@growkitsolutions.com with your project name, invoice number, reason for the request, and any supporting information. We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.